FAQ

We're Glad To Answer Any Questions You May Have

We understand that you may have questions. Check out the FAQ below or reach out to us via email or phone.

Do you offer free shipping?

Yes! We now offer free shipping on all domestic orders over $50.

Orders between $50 to $99.99 ship free first class mail

Orders between $100 to $199.99 ship free priority mail

Orders over $200 ship free priority mail insured

All shipping options (including any qualified free shipping) will be shown at checkout. You can still choose a more expedited service instead of the free shipping option if you prefer.

Do you have a store location?

We do not have a retail store location, however we strive for the best customer service and are available by phone and email every week day.

Email anytime: [email protected]

Call: 704-845-0566, Monday through Friday, 8:30am-3:30pm Eastern Standard Time.

We are happy to help with your purchase. If you are unsure what style of band you need, please email a photo of your watch where the strap attaches and we can determine if we have a fit for it.

What size band do I need for my watch?

You will need to know the lug width of your watch for ordering. This is the distance between the lugs where the watch band attaches.

Click here for our Printable Measuring Guide.
*Make sure to follow print settings so that the page prints to scale!

Other measurements that are helpful when ordering a new watch band:

Length of your band (each side added together not including the watch or buckle/clasp. You can filter search results on our site by length to find the appropriate size.

Clasp/buckle width – If you are using your own clasp or buckle you will need to know the width of the band where it attaches. This size is usually smaller than the lug width. Each band size include the tapered buckle width in the product pages for your reference.

Do you have specialty style bands?

We do have some specialty styles:
Breitling Deployment Straps
Panerai Deployment Straps
Omega Deployment Straps

In addition to our stock items, we also custom make watch bands for many watch styles. There are some specialty styles that are exclusive to the watch manufacturer so if you are not sure which style you need, please contact us and we’ll be happy to help.

Do you ship internationally?

Yes! We ship to most countries using USPS International First Class Mail (for orders up to $50), USPS International Priority Mail, or DHL Express. You can select your preference at checkout. All orders include tracking emails for your reference.

Click here for shipping rates and information

Scroll Top